PT-100E series FAQs and Answers

1. Cutter Errors or Abnormalities

Possible Causes:

• Cutter sensor failure

• Mechanical cutter (blade) damage

Solution:
✅ Return to factory for repair – Please contact after-sales service for inspection.

2. Printing Errors or Abnormalities

Possible Causes:

• RPM sensor failure

• Motor speed issues

• Gear damage or jamming

Solution:
✅ Send back for inspection & repair – Contact technical support for return instructions.

3. Ribbon cartridge Feeding Issues

① Ribbon not flat / Incorrect installation
✅ Solution:

1. Before using ,Manually turn the green gear in the direction 1-2turns to tighten the ribbon and make the ribbon is flat.

2. Make sure end tape is through both tape guides correctly. Then extend 3-4cm label tapes. 

② Incorrect tape loading
✅ Solution:

• Reload the tape cassette according to below tips

• 
  

4. Poor Print Quality

Possible Causes:

1. Low battery power

2. Dirty print head or rubber roller

3. Worn-out ribbon

Solution:
✅ Troubleshooting Steps:

• Check & recharge/replace batteries if low.

• Clean the printer head and rubber roller with a soft, dry cloth.

• Replace the ribbon and test print quality.

  
  

  
  

(check the battery capacity)

 ( check the rubber roller)

 (check printer head)

5. Severe Compression/Incomplete Printing

Possible Causes:

• Label paper or ribbon too tight

Solution:
✅ Check & Adjust:

• Loosen the label roll or ribbon tension slightly and retest printing.

( the red arrow direction to loosen the label roll)