1. "No Paper Detected" Error
Possible Causes:
Label not installed correctly
Printing surface facing down or misaligned
Solution:
✅ Check Installation:
Ensure the label is placed flush to the left side, printing side facing down, and properly threaded through the paper guide.
✅ If error persists → Return for factory inspection/repair.
2. "No Gap Detected" or Misaligned Label Feeding
Solution:
Press START to check paper type (confirm if it's gap paper).
If not, press SET UP to switch to gap paper mode.
Press START again → Auto-calibration starts.
Press SET UP to confirm calibration.
Verify if the label stops exactly at the gap position before printing.
3. "No Ribbon Detected" Error
Possible Causes:
① Ribbon chip lifted → Press it down firmly.
② Non-original ribbon (e.g., not PUTY produced for PT-66DC) → Replace with genuine ribbon.
③ New ribbon still not detected → Return for factory repair.
4. Paper Not Feeding
Possible Cause:
Foreign object stuck in gear mechanism
Solution:
✅ Check printing environment and remove any debris blocking the gears.
5. No Power / Charging Failure / No Paper or Ribbon Detection
Possible Cause:
Moisture/water damage corroding motherboard components
Solution:
✅ If the printer won’t charge → Return to factory for inspection (include the adapter).
6. DC Port Damage (Due to Rough Handling)
Issue:
Torn copper pads from forceful charger insertion → Irreversible damage
Solution:
✅ Return to factory for repair.
7. "Ribbon Exhausted" Alert
Explanation:
Ribbons have a built-in counter that triggers "exhausted" alert after preset length.
1-2m remaining is normal (extra length from manufacturing)
Never manually rewind ribbon - this disrupts the counter and causes false alerts
Solution:
✅ This is normal operation - replace with new ribbon
8."Ribbon Exhausted" Warning before the ribbon runs out
Troubleshooting:
Try new ribbon → if problem resolves: original ribbon was defective
If persists with new ribbon → Return the printer to factory for inspection (include the adapter)
9. Bluetooth Connection Issues
Step-by-Step Fix:
① Disconnect from previous devices first
② Restart both printer and app
③ Reinstall the APP or software
④ If still failing → possible bluetooth module failure
⑤ Verify software compatibility (only official apps guaranteed to work)
10. No Printing Output
Check:
① ribbon actually runs out or not ?
② label paper installed correctly or not ? (Printing side must face down)
11. Ribbon & Labels Eject Together
Root Causes:
① Label adhesive leaking onto ribbon
② Take-up spool too tight (mechanical issue)
Solution:
✅ For ①: Clean adhesive residue
✅ For ②: Return the printer to factory for inspection and repair (include the adapter)
12. Frozen /Crashed/Unresponsive Printer
Emergency Reset:
Locate RESET pinhole near USB port
Use toothpick to press for 3 seconds
Printer will reboot
If persists: May indicate mainboard failure requiring service
